Visitor
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1 Message
Payment reversal & charge back fee
My bill was paid manually and cleared on October 1st. The system triggered an automatic reversal on October 15th to prevent a double-charge, but I am being mistakenly penalized. Please waive the returned payment fee.
XfinityJeniece
Official Employee
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4.5K Messages
4 hours ago
Hey there, @user_jhxid5, thanks for reaching out through Xfinity Forums regarding your payment. We would be happy to take a look at your account to help with your billing details. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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