The concern is not "Xfinity App" help related. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi I need to apply for the 12 month payment plan there was a payment maked on the bill for 383.00 back in may of this year with a check I don’t have a checking account one told me anything about this until in November my balance with from 200 dollars to 900 plus I give two payment in November I need to be able to get the 12 month payment plan I live alone with no help I’m a very valuable customer for 10 years I need my service to stay on I have a life support system hooked up to the phone line help me to keep my service on I have up to the 10th to pay the balance this is way I need the plan I apply for the 30 dollar discount each month.
Hi there, @user_56a51a, thank you for sharing your experience with us. I understand how absolutely vital it is to keep services active and needing a little extra time to make payments on the account. Have you reviewed our help article which provides exact details of our Installment Plans?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107K Messages
2 years ago
The concern is not "Xfinity App" help related. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_d158f2! You can find out more about our installment plan options and how to set it up here!
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user_56a51a
Visitor
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2 Messages
2 years ago
Hi I need to apply for the 12 month payment plan there was a payment maked on the bill for 383.00 back in may of this year with a check I don’t have a checking account one told me anything about this until in November my balance with from 200 dollars to 900 plus I give two payment in November I need to be able to get the 12 month payment plan I live alone with no help I’m a very valuable customer for 10 years I need my service to stay on I have a life support system hooked up to the phone line help me to keep my service on I have up to the 10th to pay the balance this is way I need the plan I apply for the 30 dollar discount each month.
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user_56a51a
Visitor
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2 Messages
2 years ago
I’m calling about the 12 month payment plan
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