2 Messages
Payment methods page fails to load
I want to update one of my credit cards on file. When I click on "
Payment methods
4 saved" I get to the page https://payments.xfinity.com/methods which shows an error:
ERROR
Sorry, this isn’t working right now
Please return to My Account Overview while we resolve the issue.
XfinityDemitrius
Official Employee
•
1.3K Messages
6 days ago
Hey @user_0dknz2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and payment portal. I would be more than happy to offer my assistance looking into this further for you.
Have you attempted to clear the cache/cookies on your local device to see if you encounter the same error code/message? Alternatively, you can attempt to enter InPrivate or Incognito Mode to disable any features or add-ons that may be encountering an error?
2
0
user_wvmvtz
1 Message
5 days ago
I've been having the same problem. Been trying for days
1
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