Visitor
•
1 Message
Payment Made After Customer was Deceased
Good afternoon,
I have a question about a payment that was taken from my mother's account after she passed away. I went to close her bank account on the 31st of October cause I'm her beneficiary and POD on her bank account. When they opened the account, it showed that a bill for around 265.00 was taken out by autopay on the 9th of October. She passed away on the 8th of October. Is there a way to have that money returned?
XfinityFrank
Official Employee
•
2.8K Messages
18 hours ago
Hi there, @user_fg1hyf. Thanks for reaching out to us here on the Community Forum and condolences about the loss of your mother. We can review the account to see what may be done.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0