Payment issue

Hi there! We can definitely help point you in the right direction.

If you’re seeing a “payment declined” message, it’s usually tied to one of a few things:

• The card or bank is blocking the transaction (sometimes flagged as fraud)
• Incorrect billing info like ZIP code or expiration date
• Insufficient funds or daily limits on the account
• An issue with the saved payment method on file

A couple quick things to try:

• Double-check the payment details and try again
• Try a different card or bank account if you have one
• If you’re using a saved method, remove it and re-add it fresh
• Contact your bank to make sure they aren’t blocking the charge

You can also try making the payment through the Xfinity app or by calling 1-800-XFINITY (1-800-934-6489) and using the automated system.

If you’re still running into issues after that, let us know what error you’re seeing and we can take a closer look with you 👍