What is the error you're receviing, user_8h26le? What device are you using, and have you tried another?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Awesome to hear @user_8h26le. Please give us an update when available.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityThomasA it is still not working and I have to pay on apr 28 and it have been say this when I am trying to put my bank account on "We cannot accept bank payments on this account, please try a different method."And for my cards it says "we are unable to process your request at this time. Please try another payment method."" I have tried both my credit card and debit card and it not working.
XfinityKei
Official Employee
•
2.4K Messages
1 month ago
@user_8h26le You're in the right place for help.
Can you tell us more about what's going on when you try to enter your payment details?
Are you getting any error messages or error codes?
I have a link that walks you through adding a payment as well as updating your bank details.
Here's that link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments
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