Payment has not gotten applied
Hello I have been fighting to get the payment I made on May 21, 2021 applied and despite me providing Xfinity everything they requested and then some additional documentation the payment is still not being applied. Why is this payment not getting applied I have sent in copies of my bank statement showing the payment went through, copies of the emails from Xfinity thanking me for the payment, and I sent in a copy of the activity history directly from the my Xfinity account showing the correspondence email from Xfinity thanking me for the payment that correlates with the email I have sent in what else is needed? I have gone into the actual store twice called numerous times and had numerous chat conversations about this situation only to have 4 payment request tickets filed and still the payment has not been applied. I am frustrated, angry and have long ago lost my patience with this whole thing spending so many hours of my time trying to get the payment applied 8 months later is crazy. Please help me with this situation I am tired of hearing the promises of getting it fixed this time only to end up in the same place.