Payment has not gotten applied

Hello, @user_4eb982. We definitely want to get to the bottom of what's happening with the payment that was submitted. Was this towards your residential account or your mobile account? Can you please send us a Direct Message with your first and last name? The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

My problem still has not gotten resolved. In addition to what I have already mentioned, I was given an email address from a customer support agent so that I could upload my supporting documents directly to the payment research team who are the ones to correct my problem. However I sent the email with my documents explaining everything to the exact email address given to me then I received an email reply stating that no such email address exists so my documents could not be delivered. I checked the email address given to me in case I made a mistake but nope it was correct. I contacted  online chat explaining my situation and asked for the correct email address so I could get my documents and explianation to the proper department only to be told that the email address I had was correct but it is no longer in existence, there is not another email address and uploading documents and emails directly to anyone is no longer accepted that they will make their decision on their own. I explained once again rmy situation  requesting an email from the agent and was then given a different story (LIE, LIE, BIG FAT LIE) the agent told me they were gonna send me an email with the details of the missing payment claim and I was to reply to that email including my account # and ticket numbers they attach anything I felt I wanted to support my claim also explaining myself. They also were gonna credit my account $25.00 for the problems I have had and another $10.00 for the service interruptions I was having. All of which did not happen! No email to reply and attach supporting documents to, No $25.00 credit for my troubles and No $10.00 credit for the service interruptions and definitely no contact from the research team. Now when is my payment gonna get applied its been 8 months now there is no excuse for this.

Ok so here I am now 3 months from my original post only to update my situation to everyone!!! Nothing has changed payment has still not been applied ok 2 things have changed I have now recieved 2 more ticket #s for the exact problem. Been told more times than I care to admit to that this problem will for sure get fixed this time (lie, lie, lie again). They say they are reviewing the documents submitted which is a lie because I was told the email address I was given was no longer in existence and the ability to upload documents directly to the correct department was not possible anymore that the department would make the up their own decision without me being able to explain myself and provide the supporting documentation for their decision to be based on!!!! Then another person told me another lie the people I am dealing with seem to make things up as they go regardless of them actually planning on and actually fulfilling the promises they have made to you or even care about the past however long you have wasted time and time again explaining your problem over and over again only to be bullshitted to and never getting the problem resolved. If I were not living in an apartment community that restricts us from having satellite dishes I forsure would have left Xfinity. But here I am getting charged $10 late fee charges month after month and the $202.84 which I paid which almost a year later still is not applied to my account in addition to the every 4-6 month service charges going up but services decrease not get better is really showing Xfinity could careless about taking care of the customers they currently have only concentrating on gaining new customers with new products such as now providing mobile phone services they really should make sure the services the customers they already have are paying for are excellent and the simple act of appling the payments paid to them get applied should be their main priority not coming up with another service that will over promise and under deliver to their customers!!! So sad