Kendsloan's profile

New Poster

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1 Message

Mon, Nov 23, 2020 8:00 AM

Payment extension

They will not continue my internet even with a payment arrangement I always pay and can pay on Wednesday is there nothing that can be done I called and the man was rude and foreign and refused to help me. Said making an arrangement will not stop my internet from being interupted.

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@Kendsloan 

Apologies for the issue and the experience that you described above. 

As a courtesy, we have provided a credit on your account for any late fees, reactivation fees and data overage charges incurred on your account over the past 24 months. 

 

There is now currently no balance due on the account and your account is no longer scheduled to be disconnected. 

 

Thanks for your patience.   

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.9K Messages

7 m ago

Greetings, @Kendsloan! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you had when calling in. We would like to see what we can do to make sure your services are not interrupted. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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