Payment declined

Hi there, @user_qhrqt8. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble you're experiencing while trying to make a payment. There are several reasons a payment method could be declined, such as the card information or expiration date being incorrect, returned payments on the payment method, bank or fraud restrictions, etc. Are you seeing any additional information or error code when it declines? If you don't have another method of payment and the information being used is accurate, you may need to visit an XFINITY Store location to make a payment in person. You can find locations and hours here : https://www.xfinity.com/local/store-offers.