Visitor
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1 Message
Payment declined
For some reason payment has been declined more than once on a card that is active and valid. What or where is the problem?
Thank you [EDITED: Personal Information.]
Acct: account ending is [EDITED: Personal Information.]
XfinityFrank
Official Employee
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2.2K Messages
7 hours ago
Hi there, @user_96ec2a. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your card. There could be several reasons for a card to decline, including incorrect billing details, bank fraud alerts, insufficient funds, the card being expired, etc. Have you checked for any of those possibilities?
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