Payment Declined on multiple methods

I'm trying to pay the $1 remaining on my past due balance, as it was $152 and I paid $151. The payment arrangement was due for today. I've been trying to pay the $1 since yesterday, but it keeps getting declined. I tried 4 different cards (all of which have enough funds available). Even tried some with Apple Pay. Literally everything gets declined. I have screenshots. How do I pay this $1 and avoid a penalty fee? Does it require filing a complaint with FTC?

Responses

XfinityJorge

Official Employee

•

1.8K Messages

5 hours ago

user_fqvw4x Hey there! Thanks for being proactive contacting our Xfinity Support Team over our Forums and trying to make that payment. Our team is here to help and happy to work with you to make sure you are able to pay that. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_fqvw4x

Payment Declined on multiple methods

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