U

Visitor

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2 Messages

Wednesday, July 5th, 2023 2:25 AM

Closed

Payment decline on Comcast end

My credit card keeps saying "Card declined" on Xifinity website. I tried Apple Pay and same message" I even tried to pay with checking account and same issue. I have a $49.01 balance due July 31 and today is July 4. No one has been able to help me and I was on the phone with Comcast today for over an hour and on chat for over one hour also talking to 5 different people and still NO help. I will NOT pay a late fee if it comes down to that! Also the agent over the phone said they see numerous pending charges for $49.01 and I contacted my credit card company and they do NOT see any attempt on my card for $49.01. 

I feel like a lawsuit should be started and will be talking to my lawyer in the morning. I have recorded all calls and printed all chats for evidence!

Official Employee

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2.2K Messages

2 years ago

Hello there @user_9c792e thank you so much for using our Forums as a tool to contact our Xfinity Support Team. We are happy for the opportunity to work together to help get that payment taken care of. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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2 Messages

2 years ago

I tried to send you a private message but it did not work 

Expert

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31.8K Messages

@user_9c792e​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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