Payment can’t be taken with credit card

Hello, @user_e638f4, thanks for reaching out to our forum to see what's going on with those payment errors you keep running into. Thank you for already reaching out to your bank to clear things on their end, that's always a good first step. Are you using the My Account app, Xfinity website, or both to attempt to make that payment? Just to make sure we're on the same page, can you please let me know if you're following these same steps when you attempt to Make a Payment? 

Hello! I am using the website! I am using the same steps in the make a payment section but have no luck. Could it be the way my zip code is being ran? 

@user_e368f4, thank you so much for taking the time to review that link and confirm where you're trying to make that payment. It might be the zip code you're using. Does your card zip code defer from what you're entering? Do you by chance have access to the My Account app? If so, can you please attempt to make a payment on that platform? I'd like to make sure we understand the full scope of the issue, so we can tackle in the best way. 

It doesn’t ask for my zip code when entering in my card info. I downloaded the app and tried adding a new card but now it’s giving me a new error saying I’ve exceeded the number of attempts. When I just click make a payment, pick the automatic payments card, and I still get  card processor declined, no answer. This was all done through the app

My VISA gift card is active. I have checked. I want to pay my bill ahead, and after typing in the info as prompted I always get “This payment cannot be processed.” You’ve done this for me in the past. What gives?