Regular Visitor
•
2 Messages
Payment arrangement/any other payment help?
I have a payment arrangement setup for 12/17/20 for $508, was doing really good keeping up with the payments during this pandemic but these past couple of months have been really tough due to covid. I can come up with most of the payment by 12/22 so I was seeing if I could extend out the arrangement out til then.
Also does xfinity offer and type of deferred payment plan or anything that could help during these trying times? I know everyone is struggling right now especially with Christmas almost a week away, so any help would be truly appreciated!
Thanks
Also does xfinity offer and type of deferred payment plan or anything that could help during these trying times? I know everyone is struggling right now especially with Christmas almost a week away, so any help would be truly appreciated!
Thanks
Responses
Accepted Solution
CCTeds
Official Employee
•
18.9K Messages
6 m ago
@Kimc1
Apologies for the issue and the experience that you described above. Your account is showing as not elgible for a payment arrangement.
As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months. We have also provided an additional small credit on your account for your loyalty.
I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
0
Lisa_ault78
Frequent Visitor
•
14 Messages
6 m ago
0
0
Kimc1
Regular Visitor
•
2 Messages
6 m ago
0
0
ComcastAmir
Official Employee
•
6.3K Messages
6 m ago
Hi Lisa_ault78, we can help you too. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".
0