Visitor
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1 Message
Payment arrangement
I transferred jobs in my local hospital and with doing so my check didn't deposit two days earlier like it normally does due to being new on the payroll in my current department, my service was disconnected and I need wifi to complete school work that is due later this evening. I tried to chat with an agent but it wouldn't let me.
XfinityJustinC
Official Employee
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1.4K Messages
8 hours ago
Hello, @user_9dntm5 thank you for taking time to reach out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Working from home myself I completely understand the importance of having your home network up and running. I did want to help get the proper expectations set up that if the account is ineligible for a payment arrangement, I wouldn't be able to get service restored without a payment. When accounts are eligible for a payment arrangement the options outlined in this article appear: https://www.xfinity.com/support/articles/set-up-payment-arrangement
- When checking through the chat, were you told the account isn't eligible or was there just no option to see if eligible?
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