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Thursday, June 6th, 2024 6:50 PM

Payment Arrangement

Payment arrangement for June 12, 2024

My service was suspended. Call yesterday 6/5/24 was told Payment arrangement wasn't approved. I told representative I have confirmation number and an email. She then tells me that she can turn it on for 24 hours. Today I'm suspended again after telling her I couldn't pay until the 12th. Looking in app today it has Payment for June 12,2024

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Official Employee

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1.8K Messages

1 month ago

 

user_w7qde7 Hi there! Thanks for taking the time to reach out. If you are not eligible for a payment arrangement, you are not able to restore your services until the past due amount is paid. The screenshot you sent shows that you SCHEDULED a payment, which does not restore service. 

 

4 Messages

I was eligible for a payment arrangement I have the confirmation number and the payment arrangement is showing in the app now. 

Official Employee

 • 

1.8K Messages

 

user_w7qde7 We owuld be happy to look into this further for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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4 Messages

1 month ago

Did you look at the confirmation and the payment arrangement is showing in the app

4 Messages

@user_w7qde7​ the payment arrangement was before service was disconnected 

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