New Poster
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14 Messages
Payment arrangement
I spoke to an agent via text message to set up an arrangement to make sure that my service would not be interrupted before since I work from home. I made sure to keep all of the texts of the agent assuring me the service would not be interrupted. Upon calling today I was informed that I had a “broken arrangement” and was not an eligible for another. The broken arrangement was when I changed the date in the online platform. Not sure what to do at this point other than find another provider.
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @russellt22
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I appreciate you creating a post after originally sending a direct message. Working from home myself, I know how important is to have service up and running. I would like to look at the payment arrangement further, once one has been sent changing the date can effect the eligibility. Since you have sent the DM, I'll meet you back there to continue.
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