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user_0a5939
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Sunday, December 26th, 2021 10:10 PM

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Payment arrangement

Made a payment arrangement 2hours ago and my service has not re-connected. How long does it normally take?

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3 years ago

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CCEthan

Official Employee

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3 years ago

Hi, @user_0a5939. Thanks for letting us know. It takes an hour or less and there must be an issue. You received confirmation of your arrangement in email? Just to make sure we are on the same page, a scheduled payment is not an arrangement by itself. 

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user_0a5939

Visitor

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4 Messages

3 years ago

Yes I received text and email confirmation that it was completed

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CCEthan

Official Employee

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1.4K Messages

Can you post a picture or screen shot here leaving out personal information?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_0a5939

Visitor

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4 Messages

3 years ago

This is the email they sent

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