Cthomas2861's profile

New Poster


3 Messages

Thu, Jan 7, 2021 5:00 AM

Payment arrangement

So I paid $270 2 weeks ago because I was passed due an was cut off. I called this morning, as I am once again, cut off.. I am being told no payment arrangements and there is nothing that can be done. Well, I have 4 kids on school that cannot participate today because of this. They are giving me no options at all. Are they allowed to cut off still with kids on school?


Accepted Solution


Official Employee


18.9K Messages

5 m ago



Looks like you are on an installment plan now.


If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months plus an additional credit for your loyalty.


I hope that helps in making the overall balance due more manageable.


Thanks for your patience and hang in there.

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