Jmatney's profile

New Poster

 • 

2 Messages

Thu, Dec 3, 2020 6:00 PM

Payment Arrangement


I tried to make a payment arrangement this evening and I do not see the option to do this. The late fees keep adding up. I need an extension due to Covid and have a child in virtual school that cannot lose internet service. Thank You.

Responses

Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@Jmatney 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, I have credited back any late charges, reactivation fees and convenience fees incurred on the account over the past 24 months. I hope that helps in making the overall balance due by 12/8/2020 more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

New Poster

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3 Messages

6 m ago

I could use the same courtesy, please! 

CCTeds

Official Employee

 • 

18.9K Messages

6 m ago

@skye1974 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges and reactivation fees incurred over the recent

months. I hope that helps in making the overall balance due by 12/7/2020 more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

New Poster

 • 

3 Messages

6 m ago

Thank you so much!

Official Employee

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2.5K Messages

6 m ago

Hi, Jmatney. Thanks for posting here for support! We can definitely see what we can do to help you set up a payment arrangement. We know things are difficult at this time. Please send me a PM with your first and last name, we will continue from there. Talk soon!

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