bradyates's profile

Mon, Dec 7, 2020 1:00 PM

Payment arrangement

I can not pay deposit until friday. No other options, pay or disconnect... quick to add charges and disconnect however no options for making arrangements to pay. Doesn't deserve award winning customer service


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Here is some info on scheduling a payment or making a payment arrangement:


Your account is showing as eligible for a payment arrangement:

  • Log into
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the balance due more manageable.


Thanks for your patience and hang in there.


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2 Messages

6 m ago

THANK YOU VERY MUCH! You dont understand how helpful you are.. im having difficulty with process. Please advise

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