Olsoncky's profile

New Poster

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2 Messages

Tue, Nov 24, 2020 11:00 AM

Payment Arrangement

I’m never late on my payments and usually pay my bills 2-3 weeks early, due to COVID I lost my previous job and I am in between jobs as of right now, would it be possible for me to get an extension. If so, how would I go about doing that?

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CCTeds

Official Employee

 • 

18.9K Messages

7 m ago

@Olsoncky  Apologies for the issue and the experience that you described above. 

 

Here is some info on scheduling a payment or making a payment arrangement:  

https://www.xfinity.com/support/articles/schedule-payment

 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have provided a credit on your account for your loyalty.

I hope that helps in making the overall balance due more manageable. 

New Poster

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2 Messages

7 m ago

Thank you, that really helps a lot during this tough time.
Stay safe.

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