Mjbarry's profile

Frequent Visitor

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6 Messages

Sunday, December 13th, 2020 10:00 PM

Closed

Payment arrangement wrong amount

We had a payment arrangement and we were charged the wrong amount. We were charged $488 and not the $165 payment we had arranged. We don't have enough to cover the $488. We have just enough to cover the $165. My husband has been in the hospital and is the sole provider of our family. I am deaf by birth and rely on lip reading and could no longer due my job due to mask requirements. I can not hear if I can not read lips. We are trying very hard to keep everything going and this is a huge set back. We would like to pay the $165 and get our services restored, please.

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Accepted Solution

Gold Problem Solver

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18.9K Messages

5 years ago

@Mjbarry 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, we have credited back any late charges, reactivation fees, convenience fees and data overage charges incurred over the past 12 months. I hope that helps in making the overall balance due by 12/31/2020 more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

Contributor

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350 Messages

5 years ago

Hi there! I truly apologize for the delay. I completely understand the need for having your service connected during this time. Especially, during holiday season you need your bill to reflect what was agreed. Thanks so much for your patience while working with us. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

Frequent Visitor

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6 Messages

5 years ago

Thank you

Frequent Visitor

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6 Messages

5 years ago

@Comcast teds, my service has been off and I have spent my entire Christmas day trying to get it restored. I sincerely and truly need some help. They are not even showing the right plan for me in the my account. An appointment was made by Xfinity for January 11, 2021, to totally disconnect service, that I have confirmation numbers to prove it has been canceled . This has really been frustrating and making things much harder . I sincerely and truly need some help, please.

Frequent Visitor

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6 Messages

5 years ago

We fixed it. Thank you

Expert

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31.9K Messages

5 years ago


@Mjbarry wrote:
@Comcast teds, my service has been off and I have spent my entire Christmas day trying to get it restored. I sincerely and truly need some help. They are not even showing the right plan for me in the my account. An appointment was made by Xfinity for January 11, 2021, to totally disconnect service, that I have confirmation numbers to prove it has been canceled . This has really been frustrating and making things much harder . I sincerely and truly need some help, please.

I doubt he won't be back until Monday.

Frequent Visitor

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6 Messages

5 years ago

We fixed it. Thank you

Gold Problem Solver

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18.9K Messages

5 years ago

@Mjbarry  Apologies. Glad to hear that this got taken care of. Thanks for your patience.  

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