Frequent Visitor
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6 Messages
Payment arrangement wrong amount
We had a payment arrangement and we were charged the wrong amount. We were charged $488 and not the $165 payment we had arranged. We don't have enough to cover the $488. We have just enough to cover the $165. My husband has been in the hospital and is the sole provider of our family. I am deaf by birth and rely on lip reading and could no longer due my job due to mask requirements. I can not hear if I can not read lips. We are trying very hard to keep everything going and this is a huge set back. We would like to pay the $165 and get our services restored, please.
Responses
Accepted Solution
ComcastTeds
Official Employee
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18.9K Messages
6 m ago
@Mjbarry
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, we have credited back any late charges, reactivation fees, convenience fees and data overage charges incurred over the past 12 months. I hope that helps in making the overall balance due by 12/31/2020 more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
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ComcastRob
Official Employee
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271 Messages
6 m ago
Hi there! I truly apologize for the delay. I completely understand the need for having your service connected during this time. Especially, during holiday season you need your bill to reflect what was agreed. Thanks so much for your patience while working with us. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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Mjbarry
Frequent Visitor
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6 Messages
6 m ago
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Mjbarry
Frequent Visitor
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6 Messages
6 m ago
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Mjbarry
Frequent Visitor
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6 Messages
6 m ago
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Again
Expert
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25.8K Messages
6 m ago
I doubt he won't be back until Monday.
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Mjbarry
Frequent Visitor
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6 Messages
6 m ago
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ComcastTeds
Official Employee
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18.9K Messages
5 m ago
@Mjbarry Apologies. Glad to hear that this got taken care of. Thanks for your patience.
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