Mjbarry's profile

Frequent Visitor

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6 Messages

Sun, Dec 13, 2020 10:00 PM

Payment arrangement wrong amount

We had a payment arrangement and we were charged the wrong amount. We were charged $488 and not the $165 payment we had arranged. We don't have enough to cover the $488. We have just enough to cover the $165. My husband has been in the hospital and is the sole provider of our family. I am deaf by birth and rely on lip reading and could no longer due my job due to mask requirements. I can not hear if I can not read lips. We are trying very hard to keep everything going and this is a huge set back. We would like to pay the $165 and get our services restored, please.

Responses

Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

6 m ago

@Mjbarry 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, we have credited back any late charges, reactivation fees, convenience fees and data overage charges incurred over the past 12 months. I hope that helps in making the overall balance due by 12/31/2020 more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

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ComcastRob

Official Employee

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271 Messages

6 m ago

Hi there! I truly apologize for the delay. I completely understand the need for having your service connected during this time. Especially, during holiday season you need your bill to reflect what was agreed. Thanks so much for your patience while working with us. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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Frequent Visitor

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6 Messages

6 m ago

Thank you

Frequent Visitor

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6 Messages

6 m ago

@Comcast teds, my service has been off and I have spent my entire Christmas day trying to get it restored. I sincerely and truly need some help. They are not even showing the right plan for me in the my account. An appointment was made by Xfinity for January 11, 2021, to totally disconnect service, that I have confirmation numbers to prove it has been canceled . This has really been frustrating and making things much harder . I sincerely and truly need some help, please.

Frequent Visitor

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6 Messages

6 m ago

We fixed it. Thank you
Again

Expert

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25.8K Messages

6 m ago


@Mjbarry wrote:
@Comcast teds, my service has been off and I have spent my entire Christmas day trying to get it restored. I sincerely and truly need some help. They are not even showing the right plan for me in the my account. An appointment was made by Xfinity for January 11, 2021, to totally disconnect service, that I have confirmation numbers to prove it has been canceled . This has really been frustrating and making things much harder . I sincerely and truly need some help, please.

I doubt he won't be back until Monday.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

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6 Messages

6 m ago

We fixed it. Thank you
ComcastTeds

Official Employee

 • 

18.9K Messages

5 m ago

@Mjbarry  Apologies. Glad to hear that this got taken care of. Thanks for your patience.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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