3 Messages
payment arrangement not honored service suspended need help
Payment arrangement confirmed by xfinity was not honored and my service was suspended. how to i contact someone to rectify this. i need my service!!
3 Messages
Payment arrangement confirmed by xfinity was not honored and my service was suspended. how to i contact someone to rectify this. i need my service!!
XfinityJeniece
Official Employee
•
2.4K Messages
4 months ago
Hey there, user_svytur, thanks for reaching out through Xfinity Forums regarding your payment arrangement. We would be happy to take a look at the details. I rely on my services for work so I know how important it is to be up and running! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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