Skip to main content
user_chv4pc
1st Topic
1st Reply

Visitor

 • 

2 Messages

09/14/2026 2:44 AM

Payment arrangement extension

I had a payment arrangement scheduled for today September 13 but am unable to pay. Is there any way i can schedule a new arrangement to avoid service suspension on the 14th?

Question

 • 

Updated 

2 hours ago

17

2

0

Oldest First
Selected Oldest First
XfinityAbby

Official Employee

 • 

1.3K Messages

7 hours ago

Hello @user_chv4pc thank you for taking the time to reach out on our community forum. Once a payment arrangement is set up we do not have a way to change it. Also, once a payment arrangement is broken you will have to pay the past due balance to restore services. Did you try to change the payment arrangement on the Xfinity app or Xfinity website? 

0

0

user_chv4pc

Visitor

 • 

2 Messages

6 hours ago

Originally it gave the option to pay 123.02 by September 13th or the full balance between the 14th-20th. The scheduled payment of 123.02 didn’t go through. Is there anyway i can schedule to pay in full by the 20th without my service being suspended the 14th?

1

0

XfinityJeff

Official Employee

 • 

1.2K Messages

If you were on a payment arrangement and the payment did not go through, more than likely the account will be blocked from making a new one @user_chv4pc, but we can take a look. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here