payment arrangement due to financial hardship because of COVID
Hello! I am trying to get a payment extension for my past due bill (that was due November 30th, 2020) until 01/30/21. I am just getting back to work but am in a sales position & commission based & sales are down roughly 60% of what it was before the pandemic which has made a significant decrease in my income. I tried setting up the payment arrangement but it will only allow me to extend it until 01/07/21. I've tried calling customer service but after being on hold a minimum of 30 mins each time & chat being unavailable when I try & login, I haven't been able to reach anyone. Help is greatly appreciated!