jtm78's profile

Regular Visitor

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6 Messages

Tue, Jan 5, 2021 6:00 PM

payment arrangement due to financial hardship because of COVID

Hello! I am trying to get a payment extension for my past due bill (that was due November 30th, 2020) until 01/30/21. I am just getting back to work but am in a sales position & commission based & sales are down roughly 60% of what it was before the pandemic which has made a significant decrease in my income. I tried setting up the payment arrangement but it will only allow me to extend it until 01/07/21. I've tried calling customer service but after being on hold a minimum of 30 mins each time & chat being unavailable when I try & login, I haven't been able to reach anyone. Help is greatly appreciated! 

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

6 m ago

@jtm78 

 

Here is some info on scheduling a payment or making a payment arrangement:  

https://www.xfinity.com/support/articles/schedule-payment

 

 

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have credited back any late charges incurred over the past months plus an additional credit for your loyalty.

 

I hope that helps in making the overall balance due more manageable.

Those credits will post overnight and will be available to view in My Account.

 

I've asked a colleague to review your account and to reach out to you here to assist further.  

Thanks for your patience and hang in there.

Regular Visitor

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6 Messages

6 m ago

I appreciate your help. I’ve been chatting with someone through Twitter @ComcastCares that hasn’t been helpful at all.

Official Employee

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201 Messages

5 m ago

Hi @jtm78!

 

My apologies for the delay! I have sent you a private message to assist you further 🙂 

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