Regular Visitor
•
6 Messages
payment arrangement due to financial hardship because of COVID
Hello! I am trying to get a payment extension for my past due bill (that was due November 30th, 2020) until 01/30/21. I am just getting back to work but am in a sales position & commission based & sales are down roughly 60% of what it was before the pandemic which has made a significant decrease in my income. I tried setting up the payment arrangement but it will only allow me to extend it until 01/07/21. I've tried calling customer service but after being on hold a minimum of 30 mins each time & chat being unavailable when I try & login, I haven't been able to reach anyone. Help is greatly appreciated!
Responses
Accepted Solution
CCTeds
Official Employee
•
18.9K Messages
6 m ago
@jtm78
Here is some info on scheduling a payment or making a payment arrangement:
https://www.xfinity.com/support/articles/schedule-payment
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, we have credited back any late charges incurred over the past months plus an additional credit for your loyalty.
I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
I've asked a colleague to review your account and to reach out to you here to assist further.
Thanks for your patience and hang in there.
0
jtm78
Regular Visitor
•
6 Messages
6 m ago
0
0
ComcastGina
Official Employee
•
201 Messages
5 m ago
Hi @jtm78!
My apologies for the delay! I have sent you a private message to assist you further 🙂
0