Visitor
•
1 Message
Payment arraignments SHOULD NOT BE
I recently made a payment arrangement & called back immediately to cancel it, ever since then I have been getting non stop emails about the amount that will be taken from my account.
THAT DEBT WAS PAID!
Xfinity IS NOT AUTHORIZED WITHDRAW FUNDS FROM MY ACCOUNT BASED ON A CANCELED & ALREADY PAID DEBT.
Stop the emails & do not touch my account.
Community Best Answer
EG
Expert
•
120.5K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJorge
Official Employee
•
3.2K Messages
2 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0