5 Messages
Payment agreement
Hello, I was talking with someone yesterday about trying to get an extension to pay my past due bill. I had an arrangement set up for today may 22 and she said I could change it to the 23rd without having my service interrupted so I updated the payment arrangement to the 23rd yesterday. Now of course everything is shut off and she said she would check in on the 23rd to make sure I wasn't having an issue but it already disconnected me. I really just needed extra time and I'm not sure why they tell you something is OK to do and then still it gets shut off.
Accepted Solution
user_waii3l
5 Messages
1 month ago
All of a sudden everything was turned back on and now my account says I have until the 24th to make the payment. I didn't speak with anyone so I'm not sure what happened maybe it was just a computer mistake since I changed my payment agreement date. I'm not sure but I am grateful that everything is back up and working thank you!
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XfinityPaula
Official Employee
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915 Messages
1 month ago
@user_waii3l I'm sorry to hear that our update did not prevent the services from being interrupted. Did the payment amount cover the past due portion?
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