Hello @user_7ck0ri, and thank you for reaching out and sharing your experience on the Xfinity Community forums.
When a disconnect order is submitted, there is typically up to a 10-day processing window for the cancellation to fully complete in our systems. If you're still seeing a pending order in the Xfinity app, it may simply mean the disconnect has not finished processing just yet. In some cases, that order completion date may overlap the normal due date for the most recent bill.
In most cases, billing is adjusted back to the actual cancellation date once the order completes. If a credit balance remains on the account after all final charges are calculated, that refund is typically issued back to the last payment method used.
If you'd like, we'd be happy to take a closer look for you. Please send us a Direct Message* with your full name and complete service address, and we'll review the account details with you. 😊
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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120.5K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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582 Messages
2 hours ago
Hello @user_7ck0ri, and thank you for reaching out and sharing your experience on the Xfinity Community forums.
When a disconnect order is submitted, there is typically up to a 10-day processing window for the cancellation to fully complete in our systems. If you're still seeing a pending order in the Xfinity app, it may simply mean the disconnect has not finished processing just yet. In some cases, that order completion date may overlap the normal due date for the most recent bill.
In most cases, billing is adjusted back to the actual cancellation date once the order completes. If a credit balance remains on the account after all final charges are calculated, that refund is typically issued back to the last payment method used.
If you'd like, we'd be happy to take a closer look for you. Please send us a Direct Message* with your full name and complete service address, and we'll review the account details with you. 😊
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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