user_ffolhn Thanks for reaching out about changing the payment method for your account. What is the error you get when you try to change it, and can you confirm you are using either the Primary or a Manager ID when trying to get it updated please?
Are you using the Xfinity app @user_ffolhn? By signing in with the primary username you can access your payment options and make updates as you see fit.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ffolhn You can check how to manage your saved payment methods HERE. Let us know if this helps!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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2.5K Messages
2 months ago
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user_ffolhn
Visitor
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7 Messages
1 month ago
IIIII need to change my credit card number so I can pay my bill online.
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user_ffolhn
Visitor
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7 Messages
1 month ago
how can I change the credit card number?
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user_ffolhn
Visitor
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7 Messages
1 month ago
You are of no help. want to change my credit card number.
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