2 Messages
Past Due
Yesterday I spoke with a xfinity representative on the live chat, who said im fine to push my payment back till the 10th. Today I wake up and my wifi is off. I get paid on Friday why tell me im fine to push the time back and then still suspend my service?
EG
Expert
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107.1K Messages
3 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.3K Messages
3 months ago
Hey @user_odmx3h, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and billing. I would be more than happy to offer my assistance looking into this further for you.
If the services are suspended for non-payment, I would recommend checking our 'Set up a payment arrangement for your Xfinity balance' support page. This page will provide information on the eligibility and requirements to schedule a payment arrangement to restore services. We would not have the ability to schedule on our end or determine eligibility.
Could you please visit the 'Set up a payment arrangement for your Xfinity balance' support page and let us know if you are able to schedule a payment for the full past due balance to restore services? I hope to hear from you soon.
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