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user_vzkp8m
1st Topic

4 Messages

Saturday, September 14th, 2024 7:56 AM

Past due bill

I have paid 50.00 dollars toward my bill, but the Internet is not on. I have a remaining balance that I have made arrangements to pay next month. Also, when calling to speak to live representative, the ai assistant gives no prompt to speak to live agent and basically tells me I couldn't be helped over the phone and hang up on me. I have tried for hrs and get the same result. The same with Xfinity chat. It gives me the prompt to make a payment when I've already made a payment and it doesn't give option to speak to representative. Please help! 

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Updated 

2 months ago

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EG

Expert

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107.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityDemitrius

Official Employee

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1.3K Messages

2 months ago

Hey @user_vzkp8m, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.

Are the Xfinity services currently suspended from non-payment? Typically, in order to restore services, the full delinquent balance would need to be paid or a payment arrangement would need to be created. I recommend visiting our 'Set up a payment arrangement for your Xfinity balance' support page to see if the account is eligible for a payment arrangement to restore services. 

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user_vzkp8m

4 Messages

@XfinityDemitrius​ I've made arrangements already for October 11th to pay the rest. It said it would take a day to process payment so I wouldn't have any Internet interruptions but it has not turned on as of yet . I have school and other projects I have to complete. I called to even try to cancel services so I could speak w a live agent and still to no avail. I don't what else to do...and your Xfinity hotspot is terrible where I am . And it doesn't connect to my TV. I'm overall frustrated w this . I need my Internet like what is going on. Please help

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2 months ago

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user_vzkp8m

4 Messages

I also tried moving scheduled billing date to  the end of September in hopes of restoring my Internet and nothing has changed. Still no Internet. I have paid what you all required for the Internet to come back on. I have no problem paying the rest I just need a bit more time. 

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2 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

user_vzkp8m Thanks for letting us know. Let's see what's going on. Could you please send our team a Direct Message with your name and service address in full? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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