New Poster
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1 Message
Past due because of Covid
I've really been struggling to keep on track, and have been late/disconnected a few times. My wife lost her job because of Covid and thats made staying up to date tough. I noticed we were behind again today and I scheduled a payment, but now I'm worried my service will be disconnected. I work from home and I can't afford lose service. Will my service be suspended with a payment scheduled?
Responses
ComcastJosephW
Official Employee
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189 Messages
2 m ago
Hello and Happy Monday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to our team! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I definitely understand how life can throw curve balls when it comes to finances especially during these unprecedent times with Covid taking effect in our country. In most cases, we do have a few options to offer payment extensions along with setting up an arrangement to keep your services active as long as your account is eligible.
So that we can take a look at all the options we have available, please send a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for all your time and patience throughout this process!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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