Friday, June 14th, 2024 8:08 AM

Past due balance

I talked to a Xfinity mobile agent I owed a past due balance I set up a repayment plan . And than we agreed to have it set up the back due balance over 3 months . Today I was only suppose to have the current bill come out of $176 and instead the entire balance came out and put my account in the negative. I’m very angry by this!!

Official Employee


1.7K Messages

30 days ago

Hi there @user_m59hzj!  Thanks for taking time out of your day to reach out! I want to ensure you are provided with the best support possible. May I have you tell me a little more about your mobile concern, please? Also, have you tried calling or texting our Xfinity Mobile Sales and Service team at 1-888-936-4968? In addition, you may use our Secure Online Chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7! Have you used this feature yet?

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