equant's profile

Regular Visitor

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4 Messages

Tue, Dec 8, 2020 11:00 AM

Paperless & Automatic Payment

We recently changed plans since our old contract was set to expire. Prior to the change, we had automatic payment and paperless setup and were receiving the $10.00 discount as well as the $10.00 mobile discount. Since the change, the paperless/auto discount does not appear on our bill, however the mobile does. Please help as we were told by a representative when we signed up the two credits would transfer over seamlessly.

 

Thanks.

Responses

Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@equant  Got it - provided that credit on your account just now. Thanks for your patience. 

equant

Regular Visitor

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4 Messages

7 m ago

Thanks a million, the help and customer service is much apprecaited. Hopefully it'll stick and then next bill we be correct.

 

Thanks again and hapy holidays!

equant

Regular Visitor

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4 Messages

7 m ago

Triple checking my account, it looks like ecobill was turned off I suppose when the change went over, so I don't want you guys to think I'm crazy that I turned it back on today. Would love to see if there was a way to retroactively credit just this upcoming bill.

 

Don't know how that happened, but thanks for any help you can give us.

Official Employee

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2.5K Messages

6 m ago

If you have any additional questions/concerns with your account equant, please don't hesitate to let us know. 🙂

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