paid my bill, shows it posted but showing no internet connection on my home connection

please help me, i need the internet on today. i already paid, i want credit for the day if i cant get help.

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XfinityAldrik

Official Employee

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2.5K Messages

21 hours ago

Thank you for reaching out to us @jws333! I understand how important it is to get your internet services activated as quickly as possible and also understand not wanting to be charged for inactive services.

Do you have our Xfinity app installed? We have this handy article here with steps on how to send activation signals to the modem through the app.

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jws333

Visitor

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2 Messages

it worked, but please leave a message on your automated system to consult this support forum so you dont have so many [Edited: "Profanity"] customers please?

it's rediculous that i had to look this up on google and try it for a right answer, there is no way to contact an actual person in your phone support system.

(edited)

21 hours ago

0

XfinityAldrik

Official Employee

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2.5K Messages

I’m glad to hear that worked @jws333! We appreciate your feedback. Our automated system is intended to help with basic troubleshooting and authentication before routing customers to the team of specialists related to the customer’s concern. We regret to hear it was unable to assist with activating the services.

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20 hours ago

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jws333

paid my bill, shows it posted but showing no internet connection on my home connection

XfinityAldrik

jws333

XfinityAldrik

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