The concern is not "Home Security / Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi there! We would like to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
user_ri46t7 Please do not share any account information publicly. To discuss account-related information, we need to speak privately. What issues are you encountering when you try to send a direct message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ri46t7 Are you suing a mobile device or computer?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ri46t7 The only way to communicate here on our Forums would be through DM. You don't see the option available next to the bell icon on the upper right-hand side?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityAirelle wrote: "... click the "Direct Messaging" icon in the top right of the page next to the bell ..."
@XfinityDilary wrote: "... You don't see the option available next to the bell icon ..."
On my Android phone there is no Bell icon. Instead the DM icon is immediately to the left of the Profile icon. I view notifications by selecting my Profile icon and then "NOTIFICATIONS" in the list that appears. Other mobile devices may also lack a "Bell" icon.
It's inefficient and borders on cruel to send customers looking for icons that may not exist on their devices.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
EG
Expert
•
112.6K Messages
3 days ago
The concern is not "Home Security / Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
2.8K Messages
3 days ago
Hi there! We would like to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
4
0
user_ri46t7
Visitor
•
4 Messages
3 days ago
Can't access direct messaging
can I send you atext
1
0
BruceW
Gold Problem Solver
•
26.6K Messages
2 days ago
On my Android phone there is no Bell icon. Instead the DM icon is immediately to the left of the Profile icon. I view notifications by selecting my Profile icon and then "NOTIFICATIONS" in the list that appears. Other mobile devices may also lack a "Bell" icon.
It's inefficient and borders on cruel to send customers looking for icons that may not exist on their devices.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0