Visitor
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1 Message
Overdue balance of $0
I've gotten messages regarding my overdue balance of $0. I don't know how this happened since I'm on autopay or how i owe $0. I've tried to login to my billing and it continually makes me reenter my password and confirmation code, then when I finally get in the website crashes. I've also tried calling customer service but somehow your lines are down? Really just want to make sure my service doesn't get disconnected.
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_900ac3. I can understand wanting to make sure of billing and we do as well! You called 1-800-Xfinity and it didn't go through? Did you try the My Account or Xfinity app? We can help here as well and let you know what we see. Direct message your name and address to continue here.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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