U

Visitor

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1 Message

Sun, Sep 26, 2021 8:44 PM

overcharged on my bill

Hi, I was very displeased with my recent Comcast bill. My bill was 190.00 dollars too high- claiming I didnt pay for the month of May. When in fact I did pay for the month of May with a credit card. When I called to clear things up and try and figure out what was going on with this bill I spent 3 hours on the phone. They told me that apparently they refunded the amount to my card in June ( but could not give me a reason as to why). Looked back on my credit card statements and there is absolutely no refunds from them. I told Comcast that and they gave me the card number they refunded it to and I dont even own a card ending in those numbers!!!!!!! Therefore I never received a refund. And I paid my credit card bill. So here we are in September and they are telling me I owe them money??? I have proof that i have paid for every single month that i have had Comcast and on time! The girl that I spent the 3 hours on the phone with Wednesday said her superviser would follow up with me on Thursday and I never received a call. I'm literally so disgusted with this whole situation- the amount of time Ive taken away from my day and work to fix this and I can get no answers. SERIOUSLY considering cancelling Comcast!

XfinityEthan

Official Employee

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518 Messages

2 m ago

Hi, @user_dde49a. I appreciate your time working on this and can understand wanting to take care of it. We can look into putting in a ticket with our finance team to resolve it. Can you direct message your name and address, please? 

 

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