Visitor
•
2 Messages
Overcharge
Over the last 2 months I have paid over $1600 for my service with a balance still of over $300.
my service was supposed to be $250ish per month which by that logic the $1600 in the past 2 payments would have paid for 3/4ths of the year.
metronet is now in my neighborhood and if I don’t see some logic here, I am leaving your service.
XfinityEricB
Official Employee
•
2.6K Messages
19 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_0g8wmv
Visitor
•
1 Message
10 hours ago
We have been with Xfinity in Texas since 2008... 17 years, as well as, when we lived in another state. In the past year or so, we have experienced an absorbent number of issues with our billing. Our family size is reduced due to children growing up and moving out on their own! Each time we have turned in boxes, reduced services and billing has increased. It appears the right hand doesn't know what the left hand is doing... talked to representatives several, several times and think we have a resolution only to find out nothing has changed in charges. To further exacerbate the situation, after being told what our plan would consist of and the amount, funds were taken out of our account that we did not authorize. Xfinity Support suggested we speak to our bank and file a claim, which we did... money was refunded based on what we had agreed to... pertaining to monthly services and cost.
TODAY we were told that we owe $1700 plus, which included monies that were refunded to us. In essence, from the time the service was SUPPOSEDLY reduced from $450/mo to $253/mo, it never happened. Sooo our issue is that the customer service agents/support service either lie to the customer or operate a bait and switch. IN ADDITION, WE WERE TOLD WE HAVE A DISCONNECT NOTICE OF SERVICES.
We now understand why many of our friends and family have discontinued their Xfinity/Comcast services.
1
user_snaffu
Visitor
•
2 Messages
10 hours ago
That was the red flag for me. They threatened to disconnect without the nearly $800 and they did the same thing a month ago.
i am calling Metronet on Monday. Comcast has lost me for sure.
0
0