3 Messages
Overcharge
On May 23 I received notice that my normal bill of $142 was deducted from my bank account. Four days later I received another notice that $175 was also deducted. I got ahold of an agent who agreed that the second bill was in error. It had originally been sent to my husband’s old Visa card. He died six years ago and the card was discontinued. The bill was still on my account.
XfinityJeniece
Official Employee
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3.1K Messages
1 year ago
Hey there, user_tkchnz, thank you for reaching out through Xfinity Forums regarding your billing concerns. We definitely want to ensure that you were billed correctly! You have reached the right place to go over your billing concerns.
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Click the "New message" (pencil and paper) icon
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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Type your message in the text area near the bottom of the window
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user_tkchnz
3 Messages
1 year ago
Two concerns! You still have my husband’s name and contact information as the primary policy holder. He died six years ago and I have told you that every year. The name on the account should be {Edit Personal Information].
Secondly you sent a bill to his cancelled credit card. When that failed, you sent the bill to my bank. That amount is $175.76. I have no idea where it came from but you owe me a refund.
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