ktrueblood319's profile

New Poster

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1 Message

Wed, Dec 30, 2020 3:00 PM

over data each month

I don't really understand how this works.  How do I know what activity is using data and what is not?  Are there ways to reduce the amount of data used?  We have 5 people living at home.  So, we have 5 phones, 4 tvs, 5 computers etc... I don't know how to control the amount of data used so we don't go over and I am charged extra each month.

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Again

Expert

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25.8K Messages

6 m ago


@ktrueblood319 wrote:

I don't really understand how this works.  How do I know what activity is using data and what is not?  Are there ways to reduce the amount of data used?  We have 5 people living at home.  So, we have 5 phones, 4 tvs, 5 computers etc... I don't know how to control the amount of data used so we don't go over and I am charged extra each month.


Anything connected to your modem or tv box [especially X1] uses data.

 

If you have overages you might want to consider add Unlimited Data.

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
ComcastRob

Official Employee

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271 Messages

5 m ago

@ktrueblood319

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

ComcastRob

Official Employee

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271 Messages

5 m ago

@Again

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

Cammby

Contributor

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43 Messages

5 m ago

They have an easy fix for that... just pay $30 extra per month to Con-cast.  We're in the same boat sadly.

strega7

Regular Contributor

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393 Messages

5 m ago

There's a big thread on this.

 

There are a number of ways to figure out where data is going from simple process of elimination to more complex and detailed methods of installing your own router, including making one by putting router software on a PC.

 

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