Monday, June 3rd, 2024 5:30 PM

Over charging

Xfinity is the worst! If I had any other options in my area, I would have gone with them. They are outrageous. I have had to call on multiple billing cycles because they have taken more than the agreed upon amount. I'm over my account being credited instead of them just doing their jobs and only taking what is owed. It is illegal and hopefully they will be looked into further about this because I am not the only person they continue to steal money from

Official Employee


780 Messages

1 month ago

Hello there, @user_scz52l! Thanks for reaching out to us here on the community forums! We would be happy to take a look at your account and see what is going on with the billing.  Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

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