Regular Visitor
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10 Messages
Over Billing
I switched to internet only on 7/10 the billing cycle for my bundle was to be billed again on 8/2 On 8/2 I had to pay for the full package. I said that My bill should have been prorated at the xfinity store, I was told they billed ahead a month. I was being billed for a service that I was not receiving. When I try to getting help on the app I am unable to chat with agent ( experiencing longer then usual wait time) They are clearly doing this on purpose. I know other people this happening to also. My cousin was paying for 6 months for a service that they were not longer getting and nothing seems to help. I should be credited for cable and phone package for that billing cycle. Start making complaints to the BBB and FCC
EG
Expert
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111.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.7K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_41sofw
5 Messages
1 year ago
I was charged $9.25 more than usual. This is due to $100 of technician technical support and taxes for the mistake. Therefore, I asked customer service several times to delete this. And customer service again told me they would not charge for this. But this wrong tax was charged to me. How can I get this incorrect $9.25 refunded?
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