CROCK1's profile

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Thu, Jan 14, 2021 10:00 AM


How do I go about getting a credit on my account? My service has been out since 530 am (7 hours as of now). I am unable to do any work and I had to scramble to find somewhere else safe for my kids to do their remote learning because they had tests and could not do them using their cell phones.


Accepted Solution


Official Employee


18.9K Messages

5 m ago

@CROCK1  Apologies for the issue and the experience that you described above. 


We have applied a credit for the time without services covering 1/8 through 1/14. In addition we have credited back any recent late charges as a courtesy. 


You will be able to view these credits on your next statement and also via My Account. 


Apologies again and thanks for your patience. 



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