CROCK1's profile

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1 Message

Thu, Jan 14, 2021 10:00 AM

Outage

How do I go about getting a credit on my account? My service has been out since 530 am (7 hours as of now). I am unable to do any work and I had to scramble to find somewhere else safe for my kids to do their remote learning because they had tests and could not do them using their cell phones.

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CCTeds

Official Employee

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18.9K Messages

5 m ago

@CROCK1  Apologies for the issue and the experience that you described above. 

 

We have applied a credit for the time without services covering 1/8 through 1/14. In addition we have credited back any recent late charges as a courtesy. 

 

You will be able to view these credits on your next statement and also via My Account. 

 

Apologies again and thanks for your patience. 

 

  

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