Outage credit

I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is many!!

@XfinityAlyssaA​   If someone can help us we are seniors. If I could call someone and not have go through all the [Edited: "Inappropriate Language"] to get to someone to help. This seems to happen every few years. I would be so grateful. It seems like Comcast does everything possible to block getting help. Two months is too long. Thank you kindly 

@XfinityAlyssaA​ Hi It’s like pulling teeth dealing with xfinity assistance app. Even though I have documented pictures of two month worth of down down service. It seems this is a local problem. I’ve had this issue in the past. Hopefully they finally fixed the issue. I’ve been credited a very small amount because the app doesn’t allow for more than 7 days. I still thank you for responding. Why doesn’t Comcast take care of its longest customers. It doesn’t make good business sense now that Starlink is available. Thanks. 

Thanks for reaching back out @zoom3zoom. I would be happy to help take a look at your account on my end. I understand how important it is to have a solid internet connection. Can you please send us a Direct Message with your full name and your full address? 

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.