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zoom3zoom
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28 Messages

Thursday, July 23rd, 2026 9:28 PM

Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the same problem. They just can’t seem to fix it. Soon I’m going to contact bpu. 

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14 hours ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

21 days ago

Good afternoon @zoom3zoom,  and thank you for reaching out on our Forums regarding your recurring service interruptions and credit request. I can certainly understand wanting to be credited for the time you spent without working service. 

 

I see that you stated your service was not working today, have you checked our status center to see if there is an estimated resolution time on our website for repairs? You can check our status center here https://www.xfinity.com/support/statusmap.

 

You can also request a credit by following the steps here https://www.xfinity.com/support/articles/credit-xfinity-assistant. If you run into any issues requesting your credit, please let us know and we'll be happy to help get that applied. 

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zoom3zoom

Contributor

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28 Messages

I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is many!!

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18 days ago

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zoom3zoom

Contributor

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28 Messages

@XfinityAlyssaA​   If someone can help us we are seniors. If I could call someone and not have go through all the [Edited: "Inappropriate Language"] to get to someone to help. This seems to happen every few years. I would be so grateful. It seems like Comcast does everything possible to block getting help. Two months is too long. Thank you kindly 

(edited)

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18 days ago

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XfinityBrianH

Official Employee

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2.4K Messages

 

zoom3zoom I can definitely understand your concerns, If you would prefer to reach out to us by phone you can call us at 1-800-XFINITY (1-800-934-6489).

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

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zoom3zoom

Contributor

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28 Messages

@XfinityAlyssaA​ Hi It’s like pulling teeth dealing with xfinity assistance app. Even though I have documented pictures of two month worth of down down service. It seems this is a local problem. I’ve had this issue in the past. Hopefully they finally fixed the issue. I’ve been credited a very small amount because the app doesn’t allow for more than 7 days. I still thank you for responding. Why doesn’t Comcast take care of its longest customers. It doesn’t make good business sense now that Starlink is available. Thanks. 

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9 days ago

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XfinityEricB

Official Employee

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3.5K Messages

 

zoom3zoom When you say it's a local problem, do you mean that the area doesn't show an issue while just your service is down?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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