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user_4dc04a
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Conversation Starter

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14 Messages

Saturday, November 8th, 2025 5:49 PM

Outage credit

I am unable to obtain credit for outages on October 31 and November 1 due to previous credit for previous outages. Please advise

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2 months ago

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EG

Expert

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115.8K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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Accepted Solution

XfinityJorge

Official Employee

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2.7K Messages

3 months ago

 

user_4dc04a Hello! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see you need some help after a recent service interruption in your area and our team is here happy to work together on this. Please send us a DM with your name and address to get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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user_d0e5ol

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1 Message

2 months ago

Currently you have an outage in my area. I work remote and I’m unable to work due to your outage. My outage is in Spokane, WA zip code 99206. Xfinity expects me to pay my bill for services but when you have an outage I have no services. When can I expect credit to my bill?

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