Outage credit

user_4dc04a Hello! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see you need some help after a recent service interruption in your area and our team is here happy to work together on this. Please send us a DM with your name and address to get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message