Outage credit

We have had multiple outages in my area over the past couple of weeks. The most recent one was on 9/18/25 from about 11:00 AM to 7:30 PM. I requested a credit for the outage and I received a message saying "Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." Does Xfinity actually have a cap on reimbursing customers for services paid for and not received or was this an error?

I tried calling customer service but was unable to talk to anyone because I was just left on hold for over an hour before being hung up on after navigating through the automated system.