1 Message

Thu, Sep 2, 2021 7:21 PM

Outage credit

Service went out September 1 and didn't come back on until September 2, 2021. Your system stated I would get credit.  I went to check to see if credit worked and it didn't.  Poor customer service.  I shouldn't have to pay for this especially since your normal everyday service is terrible 




89.8K Messages

2 m ago

Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance. 

Official Employee


199 Messages

2 m ago

Hi there @user_ff2ce7!  Thanks so much for taking the time to reach out to Xfinity here in our Community Forum.  We are so glad to hear from you and ready to assist in any way that we can to have your billing adjusted.  No worries.  Credits can take 24-48 hours to be reflective on the My Account app or online.  I will be glad to take a look and make sure that has been applied for you.  No worries!  You've reached out to the right team and we are going to get you squared away.  Let's get started!  If you could please send us a private message with your full name, complete service address and account info, we can take a look and make sure this is handled.  



To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"

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Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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