Outage Credit Issue

I was affected by hurricane Beryl and had my power restored 5AM on 7/9/2024. My internet service did not work until 3PM 7/18/2024. Since the power was back, but the internet was out I'm looking to receive credit for 7/9/2024 to 7/18/2024. However, when I go to the credit refund page it only allows for 7 days from the outage. I think it's only fair that a customer would be refunded credit for services not rendered. Is there another way for me to get the proper amount of credit refunded?